Ratcliffe College

Academic Acceleration Group LTD (Company No. 16714351), trading as EDVISION Group, hereinafter the “Service Provider”, publishes this document (the “Public Offer”), which is an official offer to any individual or legal entity (the “Customer”) to enter into a services agreement on the terms set out below.

1.1. Services are consulting and related services provided by the Service Provider to support admission and study at educational institutions, including private schools and camps in the United Kingdom, as well as assistance with document preparation and submission, organisation of accommodation, meals, guardianship and other related arrangements. Services may be provided remotely via the Internet, by phone and/or in person at the Service Provider’s location.
1.2. Customer means any individual or legal entity that accepts this Public Offer (Agreement).
1.3. Parties means the Service Provider and the Customer collectively.
1.4. Party means either the Service Provider or the Customer separately.
1.5. Student means the Customer or another individual (e.g., the Customer’s child) in whose interests the Agreement is concluded and to whom educational services of educational institutions are intended.
1.6. Service Provider’s website: https://edvision-group.com.
1.7. Educational institution means an organisation providing educational services (including a private school, college, language centre or camp) with its own admission requirements and policies.
1.8. Public Offer means this offer to enter into a services agreement published on the Service Provider’s website and/or in other forms that reference these terms.
1.9. Appendix to the Agreement is an integral part of the Agreement and may contain the scope of Services, pricing, delivery procedure and other terms. Appendices may be published on the website or sent to the Customer by email.

2.1. The Service Provider undertakes to provide the Services, and the Customer undertakes to accept and pay for them.
2.2. The scope of Services, delivery procedure and other terms may be specified in Appendices and/or separate written offers sent by the Service Provider.
2.3. Communications sent by the Service Provider to the Customer may include terms for Services different from those stated in Appendices.
2.4. The Parties will use the Customer’s email and phone number specified in the offer for communication.

3.1. The price of Services is determined by the Service Provider in the price list, invoice or an individual agreement.
3.2. Payment may be made by:

• wire transfer or bank transfer to the Service Provider’s account;
• credit or debit card (Visa, Mastercard) via a secure payment link provided by the Service Provider;
• Revolut or PayPal transfer to the account specified by the Service Provider.

3.3. Payment may be made in GBP, USD or EUR. If paid in a currency other than GBP, the amount may be recalculated at the Service Provider’s internal exchange rate valid on the payment date, subject to prior agreement with the Customer.
3.4. The Customer’s payment obligation is deemed fulfilled when funds are credited to the Service Provider’s account or online payment is confirmed.
3.5. Services are deemed provided in full once the Customer receives documents confirming performance of the agreed obligations (e.g., enrolment letter, programme booking, report).

4.1. The Service Provider shall:
4.1.1. Provide the Services in accordance with this Agreement and the agreed scope.
4.1.2. Keep confidential information and personal data provided by the Customer confidential, except where required by applicable law or necessary to perform the Agreement (e.g., sharing with educational institutions).
4.1.3. Ensure the technical and organisational capability to provide the Services.
4.1.4. Timely inform the Customer about required actions (document submission, visa procedures, deadlines).
4.2. The Service Provider may:
4.2.1. Determine and/or replace specialists involved in providing the Services.
4.2.2. Require timely payment; in case of non-payment/partial payment, suspend Services until the outstanding amount is settled.
4.2.3. Request documents and information necessary for providing the Services.
4.2.4. Suspend Services or refuse performance in case of breach by the Customer or the Student.
4.2.5. Record communications (correspondence, audio/video of consultations) and keep such records to confirm the fact and quality of Services.
4.2.6. Exclude a Student from participation in a programme in case of breach of conduct, law or institution rules, notifying the Customer.
4.3. The Customer shall:
4.3.1. Pay the Service Provider’s fees in a timely manner.
4.3.2. Provide accurate information, documents and data necessary for the Services.
4.3.3. Not disclose confidential information received from the Service Provider in connection with this Agreement.
4.3.4. Ensure the Student complies with the Agreement, Appendices and educational institution rules.
4.3.5. Ensure the Student’s consent (if applicable) for processing personal data by the Service Provider and educational institutions.
4.3.6. Ensure compliance with applicable law and respectful conduct, avoiding discriminatory or unlawful statements/actions.
4.4. The Customer may:
4.4.1. Demand proper performance of obligations under this Agreement.
4.4.2. Receive the Services in the scope and on the terms set out in this Agreement and Appendices.

5.1. The Parties are liable for non-performance or improper performance in accordance with this Agreement and applicable law.
5.2. The Service Provider is not responsible for disruptions caused by the Customer’s side (including lack of technical capability to receive Services).
5.3. If a technical issue occurs on the Customer’s side, time spent resolving it may be included in the service delivery period.
5.4. If a technical issue occurs on the Service Provider’s side, such time is not included and may be compensated by rescheduling the relevant part of Services.
5.5. The Service Provider is not liable for failures caused by unlawful actions of third parties, poor storage of Customer data, platform/email/messenger failures due to viruses or attacks, lack of Customer internet connection, or maintenance work.
5.6. The Service Provider is not liable for consequences of inaccurate or outdated information provided by the Customer.
5.7. The Service Provider does not and cannot guarantee admission decisions made by educational institutions or other authorities. The Service Provider provides consulting support that may materially increase the likelihood of a positive outcome based on long-term practice, but outcomes depend on multiple external factors.
5.8. The Customer guarantees the accuracy of data provided about themselves and/or the Student and undertakes to check correctness before accepting this Offer.
5.9. The Customer represents that acceptance (including payment) is made by the Customer personally and/or an authorised person in the Customer’s interests.

The Parties are released from liability for non-performance due to force majeure circumstances confirmed by competent authorities.

7.1. This Agreement is governed by and construed in accordance with the laws of England and Wales.
7.2. Disputes arising out of or in connection with this Agreement shall first be resolved through good-faith negotiations between the Parties.
7.3. If no agreement is reached, the Parties submit to the exclusive jurisdiction of the courts of England and Wales.

8.1. This version of the Public Offer is effective from the moment it is published on the Service Provider’s website and remains valid until cancelled or replaced. The Service Provider may change the terms or cancel the Offer unilaterally; changes apply from the moment the new version is published.
8.2. For a specific Customer, the Agreement is effective from acceptance and until full performance by the Parties. Updates per clause 8.1 result in corresponding changes to the Parties’ relationship.
8.3. If the Service Provider does not receive a substantiated written claim within 3 calendar days from the service date, the Service is deemed provided in full and with proper quality.